Pluto Online Support - Details

	Automatic Setup PLUTO Online Support (POS) executable automatically launches, installs, and configures itself. No restart is required.	Set-up ready to go with just two mouse clicks.
	Firewall Friendly Since the ISL Light software initiates the outgoing connection, the technology works with your existing firewall and does not require special configuration.	The integrity of your firewall is not compromised.
	Encryption and Maximum Security All data connections are encrypted with SSL using symmetric 256-bit keys. X.509 certificates are used to guarantee the authenticity of transmission.	Highest security of Internet connection available in the remote-access product.
	Customizable User Interface Default language is automatically adjusted according to the user's regional settings and can be switched to multiple languages. Company logo is also customizable.	User experience is enhanced through localization.
	Optimal Performance Our proprietary ISL Grid technology assures global client support with nearly 100% service up-time, fault tolarance, and automatic session re-connection.	The service works fast, is reliable, and available 24/7.
	Chat Text Chat between an operator and a client is possible before and during an online meeting.	Switching to the integrated text chat will save on phone call costs.
	View / Show Desktop View the client's desktop or invite the client to temporarily view your desktop. Switch within one session.	Expand the area of usage from on-demand remote support to online collaboration.
	Share Keyboard and Mouse View the client's desktop securely and gain control of the keyboard and mouse. And vice versa.	Solve problems in minutes. Collaborate on documents by working together in real time.
	Application / Region Sharing Desktop sharing can be limited to a single application or a manually selected region of the desktop.	Assure the client's privacy. Increase the client's satisfaction.
	Sync File Transfer Quickly transfer files and folders between desk and client computer by simply dragging and dropping them to the ISL Light user interface.	Instant file exchange via the ISL Light's secure file transfer.
	Whiteboard The operator can use the client's desktop as a whiteboard: draw a pointer, use a red marker to circle or underline something.	Communication is further enhanced by visual pointing.
	Audio & Video Secure VoIP and live video communication between the operator and the client are available during a session.	Make your remote desktop support sessions more personal and save on phone calls.
	User Management Assign an administrator to manage ISL Light services in your company: add operators to admin account, give them individual rights, monitor their activities, etc.	Manage all ISL Light users in your company centrally.
	Reports Reports provide your company with in-depth information on ISL Light sessions for the operators as a team and as individuals: session, chat, and end-of session survey logs.	Gain the flexibility to closely monitor and respond to your support activities.